Support & Contact

We're here to help. Reach out for support, bug reports, or any questions about our games.

πŸ“§ Contact by Email

The best way to reach us is by email. We aim to respond to all inquiries within 1–3 business days.

πŸ› Reporting a Bug

Encountered an issue with one of our apps? Please include the following in your email:

  • The name of the app
  • Your Android device model
  • Your Android OS version
  • The app version (from Google Play)
  • A clear description of the bug
  • Screenshot or screen recording if possible

πŸ”’ Privacy Inquiries

For questions about your personal data, GDPR rights, or data deletion requests, email us with subject "Privacy Inquiry":

πŸ’‘ Feedback & Suggestions

We love hearing from our users! Feature ideas, suggestions, or general feedback β€” send an email with subject "Feedback".

Frequently Asked Questions

How can I reset my app data?▼
Open the app's Settings menu and look for "Reset" or "Clear Data." You can also go to Android Settings β†’ Apps β†’ [App Name] β†’ Storage β†’ Clear Data. Note: this action is permanent and cannot be undone.
Why are ads not loading?▼
Ads require an internet connection. Check your Wi-Fi or mobile data. Ad availability can also vary by region and time. Try restarting the app.
The app crashes. What should I do?▼
Restart the app and your device. Make sure you have the latest version installed from Google Play. If the issue persists, email us at support@sefdek.com with your device model and Android version.
How do I opt out of personalized ads?▼
On Android: Settings β†’ Google β†’ Ads β†’ "Opt out of Ads Personalization." You can also reset your Advertising ID from the same menu.
How do I request deletion of my data?▼
Email us at support@sefdek.com with subject "Data Deletion Request." We will process your request within 30 days.
Are your apps safe for children?▼
Our apps may contain advertising. We do not knowingly collect personal data from children under 13. Contact us at support@sefdek.com with any child safety concerns.
How do I contact you for a business inquiry?▼
Email support@sefdek.com with subject "Business Inquiry" and we'll route your message accordingly.
When will you release new apps?▼
We're always working on something new! Follow our website and Google Play developer page for the latest updates.