Support & Contact

We're here to help. Reach out for support, bug reports, or any questions about our apps.

⏱

We respond to all inquiries within 1–2 business days.

🚀 Start a Project

Want to work with us? Tell us what you're building and which service area fits.

📧 Contact by Email

The best way to reach us is by email. We aim to respond to all inquiries within 1–3 business days.

🐛 Reporting a Bug

Encountered an issue with one of our apps? Please include the following in your email:

  • The name of the app
  • Your Android device model
  • Your Android OS version
  • The app version (from Google Play)
  • A clear description of the bug
  • Screenshot or screen recording if possible

🔒 Privacy Inquiries

For questions about your personal data, GDPR rights, or data deletion requests, email us with subject "Privacy Inquiry":

💡 Feedback & Suggestions

We love hearing from our users! Feature ideas, suggestions, or general feedback — send an email with subject "Feedback".

Frequently Asked Questions

How can I reset my app data?▼
Open the app's Settings menu and look for "Reset" or "Clear Data." You can also go to Android Settings → Apps → [App Name] → Storage → Clear Data. Note: this action is permanent and cannot be undone.
Why are ads not loading?▼
Ads require an internet connection. Check your Wi-Fi or mobile data. Ad availability can also vary by region and time. Try restarting the app.
The app crashes. What should I do?▼
Restart the app and your device. Make sure you have the latest version installed from Google Play. If the issue persists, email us at support@sefdek.com with your device model and Android version.
How do I opt out of personalized ads?▼
On Android: Settings → Google → Ads → "Opt out of Ads Personalization." You can also reset your Advertising ID from the same menu.
How do I request deletion of my data?▼
Email us at support@sefdek.com with subject "Data Deletion Request." We will process your request within 30 days.
Are your apps safe for children?▼
Our apps may contain advertising. We do not knowingly collect personal data from children under 13. Contact us at support@sefdek.com with any child safety concerns.
How do I contact you for a business inquiry?▼
Email support@sefdek.com with subject "Business Inquiry" and we'll route your message accordingly.
When will you release new apps?▼
We're always working on something new! Follow our website and Google Play developer page for the latest updates.